Acts of leadership

“Some of the best leadership comes from everyday acts from people" Right processes, when appropriately implemented with suitable tailoring to the project needs can be an opportunity for emergence

Agility : An all pervasive need

Organizations on the route to being agile generally see the framework as a silver bullet to efficiency and employee happiness whereas with my experience I see the framework more as an enabler. Lot more is needed along side practising the defined operational mechanics to be a fully agile high functioning team (Team could be a project team, an organization or your partnerships with agencies) for we rely on one another for movement, growth and life while being in a non-linear world where change is inevitable.

Support SLA's explained

Service Level Agreement is a partner promise that comes with defined consequences if broken. For support services, customer requests could vary in urgency, complexity and risk levels. The collaborative play generally involves reducing resolution and communication time while ensuring an effective solution.