Why it's important to map and monitor agency partnership journey to open the portal for shared value creation?

This is Part 2 of implementing a customer success framework. involved collectively tracing the partnership journey with the customer/partnership agency and define epics to the collective theme for a value chain. The collection of epics was translated to an organically evolving maturity map using Bauer user story maps in JIRA tailored for each partnership.

Part 1 : Removal of functional siloes by introducing a Customer Success Management Framework

Part 3 : MVP design elements for introducing a customer success management cockpit

Acts of leadership

“Some of the best leadership comes from everyday acts from people" Right processes, when appropriately implemented with suitable tailoring to the project needs can be an opportunity for emergence

Agility : An all pervasive need

Organizations on the route to being agile generally see the framework as a silver bullet to efficiency and employee happiness whereas with my experience I see the framework more as an enabler. Lot more is needed along side practising the defined operational mechanics to be a fully agile high functioning team (Team could be a project team, an organization or your partnerships with agencies) for we rely on one another for movement, growth and life while being in a non-linear world where change is inevitable.